制造业服务化发展战略研究

摘要

本文是依据中国工程院“制造强国战略研究(二期)”重大咨询研究项目的子课题“制造业服务化发展战略研究”,选择研究报告中一部分内容编写而成.文章重点分析阐述了我国制造业实施服务化战略的必要性,制造业服务化的内涵、服务模式和经营模式,以及相关的现代信息技术和服务平台等.制造业服务化的核心仍然是制造.制造业通过服务化拓展发展空间和增强自身竞争力.制造企业面向顾客提供多种服务,包括定制、租赁、融资、监测、商务、供应链、工程承包以及回收再制造等服务内容,表现出产品和服务集成的新型产业特征.制造业服务化表现出两个融合趋势:其一是制造业与生产性服务业的紧密合作与融合发展;其二是制造业与现代信息技术的融合发展.制造企业基于互联网搭建起产品设计服务平台、电子商务服务平台、远程监控服务平台和供应链服务平台.%This paper is based on the research report titled “Manufacturing Servitization Development Strategy”,which is a sub-project of a major advisory project organized by the Chinese Academy of Engineering:the Manufacturing Power Strategy Ⅱ.This paper discusses the servitization strategy of China's manufacturing industry,including the necessity of its implementation,the implications of servitization,service mode,management mode,and related modem information technology and service platforms.The core of manufacturing servitization is still manufacturing;however,the manufacturing industry can expand its development space and enhance its competitiveness through servitization.Customer-oriented manufacturing enterprises offer a wide range of services,including product customization,leasing,financing,monitoring,e-commerce,supply chains,project contracting,and recycling services;in this way,they represent a new type of industry that is characterized by the integration of products and services.Manufacturing servitization shows two converging trends.The first trend is close cooperation and integration between the manufacturing industry and producer services;the second trend is the integration of the manufacturing industry with modem information technology.Manufacturing enterprises are building product design service platforms,e-commerce service platforms,remote-monitoring service platforms,and supply chain service platforms that are based on the Internet.