电力集团客户缴费案例研究

摘要

For the convenience of group customers’ payment and accounting treatment, the customer care center of a certain electric power company expands the group customers’ payment business under the direct guidance of the company’s marketing department, and takes the lead in conducting the pilot run in the two big group customers of China Telecom and China Mobile. The successful development of this business brings much convenience to group customers’ payment and accounting treatment, and also to electric power company’s entering an item of expenditure in the accounts, and at the same time, effectively reduces the cost of electric power company’s entering an item of expenditure in the accounts.%为方便集团客户缴费和账务处理，某电力公司客户服务中心在公司营销部的直接指导下，拓展了集团客户缴费业务，并率先在中国电信和中国移动两大集团客户中试点运作。这一业务的成功开展，极大地方便了集团客户的缴费和账务处理，也方便了电力公司出账，同时有效降低了电力公司的出账成本。