Objective To explore the methods for quality management and continuous improvement of nursing care quality in the orthopedic demonstration ward by taking the hospital accreditation as an opportunity. Methods From July 2012 to June 2013, the continuous care quality improvement in the ward was carried out to find out the problems with PDCA (plan, do, check, action) cycle method, including enhancing the function of orthopedic nursing quality management groups, conducting all-staff training and improving the knowing rate by referring to the standards of hospital assessment standards. Results After the performance of whole-process quality management, the percentage of indexes assessed at level A, B and C was increased from 42.2%to 50.0%, 17.2%to 14.7%and 40.2%to 35.3%, respectively. The score of nurses' responsibility accreditation was increased from 92 to 95. The rates of patient and nursing staff satisfaction were increased from 91.8%to 98.9%and 92.57%to 97.7%, respectively. Conclusion In accordance with the standards for hospital accreditation, the continuous improvement of nursing quality in the orthopedic demonstration wards can improve the specialist care of orthopedic care, improve patients' and nurses' satisfaction, thus making the daily work more scientific and standardized.%目的 以等级医院评审为契机,探讨骨科优质护理质量和服务示范病房护理管理中实施持续质量改进的方法及效果.方法 2012年7月至2013年6月,对照等级医院评审标准中护理相关条款,持续改进骨科优质护理示范病房护理管理质量,包括强化骨科护理质量管理小组的职能,组织全员培训;查找存在问题;以PDCA(plan,do,check,action,PDCA)循环方法和品管圈持续改进护理服务.采用等级医院评审标准对病房管理质量进行评价.结果 实施持续质量改进后,本科室A级评分从42.2%上升至50.0%,B级评分从17.2%下降至14.7%,C级评分从40.2%下降至35.3%;护理人员职责审核评分由92.0分提高到95.0分;患者满意度从91.8%提高到98.9%;护理人员满意度由92.5%提高到97.7%.结论 按照等级医院评审标准,持续改进骨科优质护理服务示范病房护理工作,能提高骨科专科护理质量,提高患者及护理人员满意度,进而全面提高病房的护理管理质量.
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