知识管理背景下的高校图书馆数字参考咨询服务研究

摘要

By analyzing the background of the rise of knowledge management,the definition and the process of knowledge management,and combining the new trend of digital reference in academic libraries,the paper points out the common points between them,and then summarizes the form of digital reference service,the content and the measures of knowledge management. Finally it presents that under the background of knowledge management,in order to better im-prove the quality of digital reference service,should initiate multiple convenient environment more easily to obtain of knowledge,establish the concept of intellectual property protection and vigorously develop the collaborative reference service and build the knowledge base for reference service.%通过对知识管理兴起的背景、知识管理概念和流程的阐释，结合高校图书馆数字参考咨询的新形势，指出两者的契合之处。对高校图书馆数字参考咨询服务的形式、知识管理的内容及措施进行梳理，提出在知识管理的背景下，为了更好提高高校图书馆数字参考咨询服务质量，应该创造多元便利的知识获取环境，树立知识产权保护观念和大力发展合作咨询，建立参考咨询知识库。