分组护理制度对颅脑手术患者护理质量及满意度的影响

摘要

Objective To study the effect of grouping nursing system of nursing quality and satisfaction in patients with craniocerebral surgery.Methods Nursing staff were divided into three groups,each nursing group set up a leader,3 responsible nurses and 2 assistant nurses and corresponding task distributed to them according to working ability.Nursing quality and satisfac-tion before and after grouping nursing system were compared.Results After grouping nursing, quality score in nursing system,ward management,critical nursing,specialized nursing,basic nursing,sterilization,isolation and nursing documentation were significantly higher than that nurs-ing before.Service attitude,health education,communication,technology and patrol satisfaction was significantly higher that that before nursing(P <0.05 or P <0.01).Conclusion Grouping nursing system helps to improve nursing quality and satisfaction of craniocerebral surgery patients, so it is worthy of clinical application.%目的：探讨分组护理制度对颅脑手术患者护理质量及满意度的影响。方法将护理人员按照一定原则分为3个责任小组，每组设护理组长1名、责任护士3名及助理护士2名，根据工作能力分配相应的工作任务。比较分组护理制度前后颅脑手术患者护理质量及满意度的变化。结果实施分组护理制度后，病房管理、危重护理、专科护理、基础护理、消毒隔离及护理文书方面护理质量评分显著高于实施前，患者对服务态度、健康教育、沟通交流、业务技术及巡视及时性的满意度显著高于实施前（P ＜0．05或 P ＜0．01）。结论分组护理制度有助于提高颅脑手术护理质量及患者满意度，护理效果良好，适合临床推广应用。