基于排队论的铁路售票窗口设置分析与优化

摘要

在铁路售票排队系统中，为了减少了旅客排队等待时间和车站窗口服务成本，应用排队论建立了等待制的M／M／c／∞的多售票窗口的铁路售票排队系统模型，并根据模型计算出影响其性能的主要数量指标，在此基础上进一步对现有模型进行优化分析，实现售票窗口和人员的动态调整。对优化后的模型在计算机上利用Witness进行仿真，仿真结果表明优化后的模型性能良好，不再出现拥堵现象，减少了旅客排队等待时间和车站窗口服务成本，提高了车站服务强度和旅客满意度。%In queuing system of railway ticket,to decrease waiting time of queuing of passengers and service cost of sta-tion window,application of queuing theory set up queuing system of railway ticket model with waiting of M/M/c/∞ of more ticket windows,and according to this model calculates main quantitative index of affecting model.On this basis,further opti-mization and analysis of the existing models achieve dynamic adjustment of the ticket window and personnel.Using Witness simulates optimized model in the computer.