机器人辅助系统在电信营业系统中的实现与应用

摘要

This paper investigates the operation efficiency problems of telecom industry in product-order-form input,and a MO-SA algorithm,Windows MQ technology and Scripting technology are proposed for the simulation of the order-input operation in the CRM system of China Telecom, based on which we develop a robot software for assisting the order input operation. The application results show this robot system has high recognition precision on the elements and contexts of CRM user interface, and a good perfor-mance in robot operation controlling.%对电信业务受理问题及软件辅助技术进行深入探讨，通过应用一种形态学文字分割算法及消息队列机制实现了对电信营业系统（CRM系统）手工业务受理操作的模拟，并通过脚本技术开发出一个营业受理智能机器人软件系统。该系统通过参数自动携带技术及容错技术较好地实现了电信主流套餐的实时辅助受理，具有界面识别率高、控制方便等特点，在广东电信部分分公司得到了较好的应用。