网络环境下图书馆参考咨询服务体系构建研究

摘要

网络环境下构建图书馆参考咨询服务体系，可以实现资源共享，提高服务质量，奠定区域合作服务系统基础。其指导思想和基本原则为提高文献资源与人力资源合理配置的效益、满足图书馆间参考咨询服务协作性的需求、提供以收集和分析用户数据为依据的个性化参考咨询服务；服务策略为到馆服务与远程服务一体化、推出参考咨询的交互式服务、实现统一分散服务与集中管理。图书馆参考咨询服务体系的构建内容，应包括理论架构、组织与结构、服务平台及服务内容等。%Construction of library reference and consultant service system under the context of Internet can realize resource sharing, improve service quality, and lay foundation to regional cooperation service system. The guiding ideas and basic principles can improve the benefits of rational allocation of literature resources and manpower resources, meet the demands of library reference and consultant service interoperability, and provide individual reference and consultant services based on collecting and analyzing user data. The service strategies are integration of library local service with remote service, reference and consultant interactive services, and realization of disperse service and centralized management. The construction contents of library reference and consultant services should include theoretical framework, organizations and structures, service platforms and service contents.