健康体检护理质量管理的探讨

摘要

Objective To identify the outcomes and effect of applying the health check-up nursing quality control system developed as supervised by JCI quality assessment standards.Methods The monitoring system for nursing quality in the health check-up department is established within the framework of the hospital quality improvement committee and in line with characteristics of the department.Quality improvement tools may be called into play for analysis and decision making to revolve critical problems found in health check-up nursing,upgrading nursing quality and customer satisfaction.Results Significant rise of health check-up quality and customer satisfaction for nurses,and the nurses are trained in quality control knowledge and get further involved in quality management of their department.Conclusion Health check-up nursing management system under the JCI standard is conducive to raising the nursing quality,and helps nurses with problem analysis and solution.%目的 探讨按照JCI质量管理评审标准制定的体检护理质量管理体系在健康体检的作用效果.方法 在医院质量改进委员会体系下,结合本部门特点,建立健康体检部门护理质量管理监测系统,对体检护理工作中的突出问题应用质量改进工具进行分析决策,从而提高护理质量和体检者满意度.结果 体检护理质量及体检者对护士满意度明显提高,护士了解质量管理的相关知识并积极参与到科室质量管理工作中.结论 JCI标准下的体检护理质量管理体系对提升体检品质具有良好的作用,护士通过参与质量改进项目,有助于提高护士解决和分析问题的能力.