综合医院医疗质量评价的对比研究

摘要

Objective Through the comparative study,we discovered the keys to medical service quality control,and identified science evidences of strengthening hospital's quality of care and enhancing its quality control in general.Methods The paper applied the KPIs for general hospitals' medical service quality in evaluating five general hospitals in 2009.Results The research found problems in each hospital respectively in their efficiency,business performance and quality.Conclusion The hospitals must pinpoint their own setbacks in quality control before their quality of care is enhance.%目的 通过对比研究,加强医院医疗质量管理各个环节的控制与评价,找到医疗质量管理的关键环节,从而全面提高医院医疗质量管理水平.方法 应用综合性医院医疗质量关键评价指标对5所综合性医院2009年度医疗质量情况进行分析评价.结果 根据评价指标,5家医院在效率、效益和质量方面分别存在着不同的问题.结论 医院要根据自身的不足找出医疗质量管理的关键环节,加强医院医疗质量管理.