英国NHS医院员工满意度评价体系介绍及其启示

摘要

介绍了英国NHS体系医院员工满意度评价指标体系的基本框架,总结和分析了其与国内指标体系构建的区别,认为我国医院应重视员工发展与医院发展的协同性,同时关注评价指标体系构建与卫生政策的一致性;重视为员工提供服务,完善员工激励机制,不断改革创新,将员工满意度评价作为改善绩效的重要战略工具.%The paper introduced the framework of the employee satisfaction indicator system of NHS hospitals,and summarized its difference with the equipment system in China,proposing Chinese hospitals to prioritize the synergy of staff development and hospital development,as well as its consistence between the indicator system building and health policies; emphasis of employ service,employee incentive mechanism,reform and innovation,making employee satisfaction a key strategic tool for performance improvement.