对"全民健身公共服务绩效"概念的操作化和测量问题是其绩效评估的核心环节.在对迈向新时代我国全民健身公共服务绩效内涵进行重新解读的基础上,将"以人民为中心"的价值导向贯穿在新时代全民健身公共服务绩效测量的整个过程中,并结合文献和深度访谈等质性研究方法,提出了新时代我国全民健身公共服务绩效结构要素的假设模型.该结构模型的要素主要包括全民健身公共服务的服务效率、服务质量、服务民主性和服务回应性4个方面.之后,笔者选取具有代表性的12个省份30个市县(区)的全民健身公共服务绩效结构模型进行了实证检验,全面考察了服务效率、服务质量、服务民主性和服务回应性4个要素维度对新时代全民健身公共服务绩效的影响强度.结果表明,服务民主性对全民健身公共服务绩效影响最强,服务质量、服务效率以及服务回应性对全民健身公共服务绩效的影响依次减弱.最后,分别针对4个结构要素提出今后提升我国全民健身公共服务绩效的对策建议.%The operational definition and measurement of the concept of "National Fitness Public Service Performance" is the core link of its performance evaluation. Based on the understanding of the concept of National Fitness Public Services Performance Evaluation in the new era, with the value of"People-Centered", and combining with the literature and interviews, this paper put forward the hypothesis model of the China's national fitness public service performance. The main structure of this model includes four aspects: service efficiency, service quality, service democracy and service responsiveness of National Fitness Public Services. For this research, the author chose 12 provinces in 30 representative counties (districts) for empirical research of the national fitness public service performance structure model, so as to further evaluate the affection of service efficiency, service quality, democracy and service response to the national fitness public services performance evaluation. The results show that service democracy has the strongest influence on the National fitness public services performance, and the influence of service quality, service efficiency and service responsiveness on the national fitness public services performance evaluation is decreasing. Finally, based on four structural elements, the author put forward countermeasures and suggestions for improving the performance of national fitness public service in the future.
展开▼
