细节管理在提高中药房工作水平中的效果探讨

摘要

目的 分析将细节管理模式应用于中药房对于其工作水平的提升效果,并总结管理经验. 方法 选取2013年5月—2014年4月作为对照阶段(常规管理模式),同时随机抽取300例由该院中药房发放药物的患者进行观察,另选取2014年5月—2015年4月作为观察阶段(细节管理),随机抽取300例患者,对比两阶段的管理效果.结果 观察阶段的药物调配正确率、审核准确率以及满意度为96.33%、97.67%、97.33%,均显著高于对照组,且观察阶段的复核错误率与退药率均较对照组有明显下降,两组间的药物调配情况对比差异有统计学意义(χ2=6.54、5.19、7.59、7.04、6.83, P<0.05);观察阶段的药物调配时间明显短于对照组(t=12.47,P<0.05). 结论将细节管理模式应用到中药房管理工作中,有利于提高服务质量,降低药物纠纷风险,促进医院整体服务水平的提升.%Objective To analyze the details of the pharmacy management model applied to enhance the effect level for their work, and summarizes management experience. Methods May 2013 - April 2014 as a control period (routine man-agement mode), while the patients were randomly selected by the hospital pharmacy dispensing drugs in 300 cases were ob-served, and the other selected in May 2014 - April 2015 as a observation period (the details of management), randomly se-lected 300 patients, compared to the effect of a two-stage management. Results The pharmaceutical formulation phase accu-racy, the accuracy of the audit as well as satisfaction of 96.33%, 97.67%, 97.33%, were significantly higher, and the obser-vation phase of the review of the error rate and drug withdrawal rate than the control group significantly decline, compared to the differences between the two groups of drug formulations situation significantly(χ2=6.54,5.19,7.59,7.04,6.83;P<0.05);time to observe the drug formulation stage was significantly shorter than the control group(t=12.47, P<0.05). Conclusion The de-tails of the management model applied to work in the pharmacy management, will help improve service quality, reduce the risk of drug disputes, promote the upgrading of the hospital's overall level of service.