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Investigating the Impact of Corporate Social Responsibility on Conative Loyalty in Collegiate Sports

机译:调查企业社会责任对大学生体育的忠诚度的影响

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摘要

Corporate social responsibility (CSR) has been an important topic in business and other disciplines due to its various benefits for both society (e.g., contributing to public health, safety, education, human rights, community well-being, environment) and organizations (e.g., attracting new customers, enhancing sales of products, developing positive brand image or reputation) (Inoue, 2011; Kim, 2015; Kotler & Lee, 2005; Smith & Westerbeek, 2007). Many consumers expect corporate organizations to demonstrate their commitments and contributions to the community (Marin, Ruiz, & Rubio, 2009; Walker & Heere, 2011). Thus, it is important to satisfy their expectations through social activities since consumers are considered as a valuable asset for many business organizations. Similarly, sporting organizations have utilized CSR activities for the communities to satisfy sport consumers' expectations. Furthermore, sport has a positive impact on the community with unique features such as large media, public attention, star power, and positive health impacts (Buck, Lupinek, & Huberty, 2015; Ko et al., 2014; Smith & Westerbeek, 2007). Despite this, little investigation has been undertaken to examine the effects of CSR and its outcomes, as practiced by collegiate athletic departments.;The purpose of this study, therefore, was as follows: (1) to examine the influence of college sport consumers' awareness of CSR on conative loyalty; (2) to identify the mediating effects of sport involvement and commitment in the relationship between awareness of CSR and conative loyalty.;The results of SEM revealed awareness of CSR had a positive effect on sport involvement and commitment. The results also indicated sport involvement had a positive effect on commitment, and commitment had a positive effect on conative loyalty. However, both awareness of CSR and sport involvement had no significant effect on conative loyalty. Thus, the follow-up analysis was performed without the direct paths that were not statistically significant to achieve model parsimony. Finally, all estimated parameters were statistically significant in the final SEM model. The study employed Bootstrapping method to identify indirect effects, and found mediating effect of sport involvement was identified in the relationship between awareness of CSR and conative loyalty when the effect of commitment as a mediator was simultaneously examined.
机译:企业社会责任(CSR)由于对社会(例如,对公共健康,安全,教育,人权,社区福祉,环境的贡献)和社会(例如,对社会的贡献)的各种利益,已成为商业和其他学科中的重要主题。 ,吸引新客户,提高产品销量,树立正面的品牌形象或声誉)(Inoue,2011年; Kim,2015年; Kotler&Lee,2005年; Smith&Westerbeek,2007年)。许多消费者期望公司组织表现出对社区的承诺和贡献(Marin,Ruiz和Rubio,2009; Walker和Heere,2011)。因此,重要的是通过社交活动满足他们的期望,因为消费者被视为许多企业组织的宝贵资产。同样,体育组织也利用社区的CSR活动来满足体育消费者的期望。此外,体育以独特的功能对社区产生积极影响,例如大型媒体,公众关注,明星力量以及对健康的积极影响(Buck,Lupinek和&Huberty,2015年; Ko等人,2014年; Smith&Westerbeek,2007年) )。尽管如此,根据大学体育部门的实践,很少进行调查来研究企业社会责任的影响及其结果。因此,本研究的目的如下:(1)研究大学体育消费者对企业社会责任的影响。对企业社会责任的持续忠诚意识; (2)确定运动参与和承诺在CSR意识与忠诚度之间的中介作用。SEM的结果表明,对CSR的认知对运动参与和承诺有积极作用。结果还表明,体育活动对承诺有积极影响,而承诺对忠诚度有积极影响。但是,对企业社会责任的意识和体育活动的参与对忠实的忠诚没有显着影响。因此,在没有直接路径的情况下进行了后续分析,这些直接路径对于实现模型简约性在统计上并不重要。最后,在最终的SEM模型中,所有估计的参数在统计上都是显着的。该研究采用Bootstrapping方法来识别间接影响,并且在同时检验作为中介者的承诺的作用时,发现运动参与的中介作用在CSR意识与忠诚度之间的关系中得到了确认。

著录项

  • 作者

    Kim, Sunyoong.;

  • 作者单位

    University of Arkansas.;

  • 授予单位 University of Arkansas.;
  • 学科 Sports Management.;Higher education.;Educational sociology.
  • 学位 Ph.D.
  • 年度 2017
  • 页码 134 p.
  • 总页数 134
  • 原文格式 PDF
  • 正文语种 eng
  • 中图分类
  • 关键词

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