Language fluency perceptions among service providers in King County, State of Washington.

摘要

This mixed-method study explores and examines the perceptions of community service providers and the effectiveness of regulations and protocols in regard to Limited English Proficiency (LEP) clients in King County, Washington State. People of color, immigrants, refugees, and other disenfranchised groups face difficult barriers when seeking necessary community services. Many immigrants and people of color struggle with English and must overcome major challenges to understand vital community service information. These difficulties are frequently influenced by language and cultural barriers. This study is based on a sample population within the City of Seattle, King County. Washington State, and includes agency workers who have direct contact with LEP clients, and management and policy-makers. It examines common policies, service agency regulations, and existing protocols. It includes (a) constraints that regulatory agencies maintain for business and service delivery practices, (b) staff perceptions in relation to established business practices and policies, and (c) demographic comparisons between clients and service providers. This study was based on data collected from two survey instruments. The first survey was provided to service agency staff who have direct contact with LEP clients and work with agencies within King County. The second survey was given to the leaders and experts in the sector. All respondents were asked for demographic information. Findings are described in Chapter 5.;Keywords: Limited English proficiency (LEP), public service agency, service provider, stereotypes, culture, acculturation, Americanization, cultural humanization, cultural competency, and linguicism.