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Workplace bullying, cognitive dissonance & dissonance reduction: Exploring the alleged perpetrator's experience & coping.

机译:工作场所欺凌,认知失调和减少失调:探索被指控的犯罪者的经历和应对方法。

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摘要

Workplace bullying is recognized as a global phenomenon and its impacts can be devastating. Much of what is known about this dynamic is largely the result of victim and bystander accounts. Missing from our understanding of workplace bullying is a vital perspective---that of the bully. Applying a phenomenological approach, this study captured the experience of those accused of workplace bullying, from the time of the accusation to the present day. The focus of this research was to assess to what extent those accused of workplace bullying experience cognitive dissonance and to examine the dissonance-reduction strategies employed: 14 alleged bullies provided responses to a qualitative online questionnaire and 1 participant also engaged in an interview. A thematic analysis of the responses indicated that participants tended to represent a self-centric and work-centric form of perspective taking; many also justified their behaviors as warranted for the work they were hired to perform. Most not only denied engaging in bullying behaviors, they interpreted the allegation as a form of punishment resulting in a range of distress, injury, and cognitive dissonance. Although participants indicated pursuing a variety of reduction strategies, it is especially interesting that despite the denial, most also sought out coaching, new skills, and/or self-development---along with the desire to pursue other career options. This suggests that participants did not intentionally bully others, and it also points to the enduring injury and dissonance related to the allegation as well as the limited effectiveness of cognitive dissonance reduction strategies. These findings offer new insights into the alleged perpetrator's experience, challenge what we think we know about workplace bullying and the notion of intentionality, and present a unique application of the study of cognitive dissonance and dissonance reduction in the "real world" that can be used to further inform mitigations and interventions into workplace bullying.
机译:工作场所欺凌被认为是一种全球现象,其影响可能是毁灭性的。关于这种动态的许多已知信息在很大程度上是受害者和旁观者帐户的结果。从我们对工作场所欺凌的理解中缺少一个至关重要的观点-欺负者。本研究采用现象学方法,从被指控者到今天,都记录了那些被指控从事工作场所欺凌行为的人的经历。这项研究的重点是评估被指控的工作场所欺凌者在多大程度上经历了认知失调,并研究了采用的减少失谐策略:14名被指控的欺凌者对在线定性问卷进行了回应,还有1名参与者也参与了访谈。对这些答复的专题分析表明,参与者倾向于代表以自我为中心和以工作为中心的观点采择形式。许多人还证明了自己的行为是受雇于他们进行的工作所保证的。大多数人不仅否认从事欺凌行为,而且将指控解释为一种惩罚形式,导致一系列困扰,伤害和认知失调。尽管参与者表示会采取各种减少策略,但特别令人感兴趣的是,尽管他们拒绝了,但大多数人还寻求教练,新技能和/或自我发展-以及追求其他职业选择的愿望。这表明参与者没有故意欺负他人,这也表明与指控有关的持久伤害和不和谐,以及减少认知不和谐策略的有效性有限。这些发现为涉嫌犯罪者的经历提供了新见解,挑战了我们认为我们了解的关于工作场所欺凌和故意性概念的知识,并提出了可以用于“现实世界”的认知失调和失调减少研究的独特应用。进一步告知缓解和干预工作场所欺凌行为。

著录项

  • 作者

    DeSanti, Lisa.;

  • 作者单位

    Fielding Graduate University.;

  • 授予单位 Fielding Graduate University.;
  • 学科 Sociology Organizational.;Psychology Social.
  • 学位 Ph.D.
  • 年度 2014
  • 页码 173 p.
  • 总页数 173
  • 原文格式 PDF
  • 正文语种 eng
  • 中图分类
  • 关键词

  • 入库时间 2022-08-17 11:53:27

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