Management model in the healthcare setting: A case study.

摘要

The US healthcare system has been heavily criticized for its disintegrated nature; more so, it is very much alarming to have reports show that numbers are increasing on the restorable errors of medical professionals that have led to death or injury. With the situation in 2015 of the emergency healthcare field, the researcher felt the urgency and call for finding ways to correct the system protocols and recommend a model that would promote patient care and quality to a higher degree. Since there have been a growth on the use of interdisciplinary or dyad management models in the healthcare systems in the recent years, it was decided to construct the models as the focal points of the current study. By employing a qualitative thematic analysis on the interviews with eight physicians and professional managers, the researcher established six major themes and formed Chadd's Model of Dyad Management that can be utilized to improve the current practices and protocols in dyad management. It was then found that the key factor in creating and implementing dyads or triads is the aim of producing the best solutions for patient care. Participants also strongly believed that the purpose of dyads or triads was to form better collaboration and to work together as teams. Participants also suggested that for dyads and triads to be effective, members should have skills to support arguments with evidence. They also followed protocols such as formal meetings and discussions before making decisions on their courses of actions requiring a clear communication between members. Finally, the physicians and managers contended that dyads and triads may be modified to be more compelling through removal of message noises and thus solve issues better.