Application of quality function deployment in defense technology development.

摘要

Introduction. As advances in aviation technology take place, the research community recognizes, and the operator demands that the progress in technology be integrated with the human component of the same, the aircrew. Integrative programs are primarily concerned with three sub-systems: the operator, the aircraft, and the cockpit. To accomplish their integration, a "dialogue" between the various disciplines addressing these aspects of the weapon system is indispensable. Such dialogue is theorized to be possible via Quality Function Deployment (QFD). QFD emphasizes an understanding of the relationships between the requirements of the aircrew and the technology the research and engineering community provides. In establishing these relationships, program management concerns such as need, applicability, affordability, and transition of the technology are addressed. Procedures. QFD was incorporated in a Performance Methodology (PMM). This methodology associates a particular technology's Measures of Performance (MOP) and the overall weapon system's Measures of Effectiveness (MOE) to which it is applied. Incorporation of QFD in the PMM was hypothesized to result in an improved PMM (Q-PMM) that would address both, the aircrew's interests and those of program management. Both methodologies were performed. The g-ensemble was selected as the technology of interest. The Standard and Combat Edge designs were examined for comparison purposes. Technology MOPs were ranked in order of importance in accordance to both the PMM and its proposed improvement, the Q-PMM. These methodologies were then evaluated by way of an experiment in the human centrifuge. This experiment was to answer two questions: Is there a relationship between the technology's MOP and the aircraft's MOEs? Given a MOP-MOE relationship, is there a difference between the two ensembles? Findings. The Q-PMM was superior to the PMM in addressing customer's requirements. The Q-PMM was superior to the PMM in addressing program management concerns. The Q-PMM provided an improvement in defining the MOPs that would best describe the overall system MOEs. Both, MOP-MOE associations and a basis of comparison between the two ensembles were elucidated. Conclusion. The findings demonstrated QFD to be an effective approach to defense technology development.