Intentional modeling for enterprise architecture: Managing knowledge about 'why' to support change.

摘要

Enterprises often use Enterprise Architecture (EA) as a blueprint to deal with change. Most modeling techniques used in EA are intended for representing the knowledge about data and processes. However, understanding the motivation can be just as important for successful change. Intentional Modeling (IM) can be used to represent the knowledge about "why". This thesis demonstrates a framework showing one way to incorporate IM into EA. Two IM examples, the Business Motivation Model and the i* framework are utilized in this framework to test the feasibility of the incorporation and to assess the potential benefits that IM could bring to EA. Interviews with experts showed that IM can help enterprises make sense of the motivation for change and make informed decisions to deal with change. A health claims payments case was used as a domain example.