Implementing an ERP system in the Guam public sector: A survey of the membership of the Association of Government Accountants.

摘要

Enterprise Resource Planning (ERP) systems have been around since the 1980s, and their purpose is to provide for two or more functions to work together. Implementing an ERP system is a difficult task, and if not implemented correctly may use up many of the organization's resources. As an organization implements an ERP system, there are several issues that must be considered for a successful implementation. The purpose of this study was to identify which factors are associated with the successful implementation of an enterprise resource planning system in the government of Guam. Given that most of the data are categorical, univariate linear regressions tests were conducted to establish a predictive relationship between the variables and further analyses were done to test the significance of the correlations using a 0.05 level of significance. The findings revealed that characteristics identified as being associated with the successful implementation of the enterprise resource planning system in the public sector are (a) top management's knowledge of the system, top management's preparedness to support the project team's efforts to manage change generated by the ERP system implementation and to support the implementation process; (b) project manager's skills and knowledge of the ERP system and keeping employees informed regarding the status of the ERP project; (c) project team that is knowledgeable and skillful, the project team's ability to manage the change process of the ERP project, the project team's awareness of, and their ability to deal with employee's reactions to the ERP project; (d) the project's clearly defined scope; (e) employee's perception of the project team's support; and (f) confident end users with skills regarding the effective training and technological preparedness.