Critical Success Factors in the Implementation of ERP Systems in Public Sector Organizations in African Developing Countries

摘要

In the wake of budget restriction and increased pressure for transparency and accountability, more and more Public Sector Organizations (PSO) have opted to implement Enterprise Resource Planning (ERP) systems. PSO of developing countries have also followed this trend, pressured not only by the demands of accountability and efficiency from their own citizens but also from the multinational and binational development agencies that fund a majority of the development projects and programs that they deliver. ERP is also seen as a way to foster organizational transformation, though best practices adoption and process harmonization. Yet, success rate of ERP systems implementation, adoption, as well as their perceived results are less then optimal. This paper aims to explore the Critical Success Factors (CSF) in the implementation of an ERP system in PSO in African developing countries, in hope to give practitioners and decision-makers tools to increase the chances of success of these initiatives.