Chapter One Introduction
1.1 The Object of the Study
1.2 The Purpose of the Study
1.3 The Significance of the Study
1.4 The Organization of the Thesis
Chapter Two Literature Review
2.1 The Definition of Complaining
2.2 Studies on Developing Process of Complaining
2.3 Studies on Complaining Realization Patterns
2.4 Studies on Complaining from Other Perspectives
2.5 Complaining as a Rapport-threatening Act
2.6 Summary
Chapter Three Theoretical Framework
3.1 Rapport Management Theory
3.2 Analyzing Framework for Current Study
3.3 Summary
Chapter Four Research Methodology
4.1 Research Questions
4.2 Data
4.3 Research Method
4.4 Research Procedure
Chapter Five Realization Patterns of Online Complaining
5.1 Distribution of the Realization Patterns of Online Complaining
5.2 Allusion to the Complainable
5.3 Mentioning the Complainable
5.4 Expression of Disapproval
5.5 Justification of Disapproval
5.6 Request the Complainee to justify the Complainable
5.7 Requesting a Change of Complainee
5.8 Blame
5.9 Summary
Chapter Six Rapport-threatening of Online Complaining
6.1 The Categorization of Rapport-threatening
6.2 Rapport-threatening in Different Complaining Realization Patterns
6.3 The Distribution of Rapport-threatening Categories and Linguistic Realizations
6.4 Rapport Challenge Orientation in Online Complaining
6.5 Summary
Chapter Seven Conclusion
7.1 Major Findings
7.2 Limitations of Present Study
7.3 Suggestions for Further Study
参考文献
致谢
个人简历、 在学期间发表的学术论文及研究成果
西北师范大学;
