封面
声明
中文摘要
英文摘要
目录
ACRONYMS
LIST OF TABLES
LIST OF FIGURES
1 INTRODUCTION
1.1 Background.
1.2 The National Hospital Insurance Fund
1.3 Stimulus for the study
1.4 Problem statement
1.5 Research Aims and Objectives
1.6 Research Questions
1.7 Contribution of Research to Public Administration
1.8 Limitations of the study
1.9 Organization of the study
2 LITERATURE REVIEW
2.1 Introduction
2.2 Performance Management
2.3 Approaches to Performance Contracting
2.4 Performance Contract Processes
2.5 Performance Contracts in Kenya
2.6 Performance Evaluation Criteria in the Kenyan Public Service
2.7 Conceptual Framework
3 RESEARCH METHODOLOGY
3.1 Introduction
3.2 Research Design
3.3 Target population
3.4 Sampling Design
3.5 Data collection instruments
3.6 Research Variables
3.7 Validity and Reliability of the Research Instrument
3.8 Data analysis
4 DATA PRESENTATION AND ANALYSIS
4.1 Introduction
4.2 Response rate
4.3 Respondent’s demographics
4.4 Performance contract and service delivery
4.5 Work Plan Management
4.6 Training and skills development
4.7 Monitoring and evaluation
4.8 Measurement and rewards
4.9 Inferential Statistics
5 SUMMARY, CONCLUSIONS AND RECOMMENDATIONS
5.1 Introduction
5.2 Summary
5.3 Conclusion
5.4 Recommendations
参考文献
APPENDICES
