声明
Chapter One Introduction
1.1 Background of the Study
1.2 Purpose of the Study
1.3 Significance of the Study
1.4 Organization of the Study
Chapter Two Theoretical Background
2.1 Speech Act Theory
2.2 Politeness Theory
2.3 Speech Act---Inquiry
2.4 Gender and Language Use
2.5 Variational Pragmatics
Chapter Three Literature Review
3.1 Studies on Inquiry Speech Act
3.2 Studies on Responses to Speech Acts
3.3 Studies on Politeness in Service Discourse
3.4 The Cross-cultural Speech Act Realization Project (CCSARP)
Chapter Four Method
4.1 Research Questions
4.2 Research Hypotheses
4.3 Participants
4.4 Instrument
4.5 Design
4.6 Data Collection
Chapter Five Results
5.1 Results of Research Question One
5.2 Results of Research Question Two
5.3 Results of Research Question Three
5.4. Results of Research Question Four
Chapter Six Analyses and Discussion
6.1 Discussion of Overall Patterns of Service Staff ’s Response Strategies both in Dunhuang and Lanzhou
6.2 Discussion of Effects of Customer’s Gender Difference on Dunhuang Response Strategies
6.3 Discussion of Effects of Customer’s Politeness Degree on Dunhuang Response Strategies.
6.4 Discussion of Similarities and Differences between Dunhuang and Lanzhou Response Strategies
Chapter Seven Conclusion and Recommendation
7.1 Main Findings
7.2 Limitations and Recommendations
参考文献
Publications of the Author