Performance Testing and Improvements Using Six Sigma -Five steps For Faster Pages On Web and Mobile

摘要

Through this paper, I intend to highlight the most important part of any business - the end-user. Without the end-user, the financial equation can never be balanced. The best way for any organization to remain profitable and competitive is to keep the end-user satisfied and happy. Understanding end-user expectations with our software + service and driving that back into our development processes to create appropriate solutions that satisfies the end-users is key for any product or service to be successful. In this paper, I will describe a Six Sigma based improvement model that enabled us to analyze the end-user experience, assess effectiveness of our services and make data-driven decisions in improving and sustaining service quality. I will also provide details on the QoS (Quality of Service) programs with which we at Microsoft have made significant quality improvements in online services like Bing, Hotmail & MSN.