“Could you please repeat that?” Speech design best practices for minimizing errors

摘要

Until recently, designing the interactions between systems and users has relied primarilyon visual communication. However, with the dramatic increase in the use of virtualassistants, voice interaction design is now a sought after skill for human factors and userexperience practitioners. In this practice-oriented paper, we aim to identify the bestpractices for dialog designers striving to minimize errors in communication between theuser and the voice-enabled system. Furthermore, we highlight the technology behindvoice systems as well as the importance of minimizing errors when our voice-controlleddevices become a part of highly sensitive interactions: specifically, when accessingcritical, private information.