CitizenTalk: Application of Chatbot Infotainment to E-Democracy

摘要

"CitizenTalk", an applied research project at FH Erfurt, investigates the potential and challenges of interactive communication using chatbots as an innovative tool for involving citizens in public planning processes. This comprises research into the state of the art in virtual planning communication, as well as the technical possibilities of chatbot communication. We present the opportunities and limitations associated with the adoption of chatbot concepts and show future prospects offered by storytelling mechanisms. An authoring tool is presented together with a new scheme to control the communication process better than current chatbot technologies and approaches allow.