10 Pitfalls of System Process Development with Avoidance Solutions

摘要

Process literature has provided excellent guidance on what to include when writingrnnew process descriptions, but very little has stated clearly what actions must be taken byrncompanies during the course of developing usable, integrated processes. Countless hours havernand are being spent on development of company processes, which end up sitting on shelves inrntheir unopened, shrink-wrapped notebooks, or archived to sparsely accessed and often ignoredrninternal web sites. Management assumes the processes must not be the right ones, or personnelrnwould joyfully use them. The result is yet another extensive effort to “get it right” by re-writingrnthe processes with a different slant. Why is it that processes are not well received or utilized byrnsome companies, yet others embrace process with open arms? This paper explores the author’srnexperienced pitfalls of integrated, system process development at an organizational level,rnwhether that translates to a program, division, or enterprise level, and offers avoidance solutionsrnto help remedy the maladies. This paper is intended to provide solutions to circumvent therncommon maladies associated with process development and process improvement.