Investigation of a Consumer Focused Health IT System: The Role of Claimant Information in the Social Security Determination Process

摘要

This paper examines a system driven government process and articulates how this system can be transformed into a consumer driven process through the use of Health Information Technology (Health IT). In order to achieve this, expert interviews were conducted with stakeholders familiar with the process, followed by a convening meeting to review status and directions. The findings identified a range of Health IT uses that would facilitate enhanced consumer access and active benefit and health management.