Distinguishing Resource type in Bpmn Workflows at Simulation Phase

摘要

The constant search for customer satisfaction and the desire to hold an exclusive position in the market, are two parameters on which the organizations remain vigilant. To keep ahead of the competition, they intend to offer attractive services. Process automation (workflows) remains the most promising solution to save time, money and improve service quality. To better reach this goal, simulation aims to bridge the gap between process requirements and process execution. Several researchers in business process modelling and simulation have focused on control flow and data flow but less attention has been devoted to the resources used. In this paper we propose a finer granularity simulation by taking into consideration the definition and the particularities of each type of resource defined by the Model Driven methodology MDSEA.