Lessons Learned from the Novell and GroupWise Upgrade of the Summer 2003 or 'What We Did on our Summer Vacation!'

摘要

This presentation will focus on the effects a recent major hardware and software upgrade had on the Indiana State University end user community and how collaboration between Technical and User Services resulted in a positive experience for the end user community. There were many hours of overtime put into this project and lots of concerns from User Services personnel about having to go out and "touch" each computer to facilitate necessary changes. The effects of the unsolicited visits produced some surprising results.