Convenience – Are You Providing It?

摘要

Gone are the days of trucking over to an Academic ComputingrnHelp Desk to obtain an account for sending/receiving email,rncreating web pages and doing numerical research. At VirginiarnCommonwealth University (VCU), we are focusing on web-basedrnservices for our students, faculty and staff. VCU is an urban,rncommuter-based university where most of its students come torncampus to take a class or attend an event and then return to theirrnoff-campus homes.rnDuring the past 5-10 years we have focused on supplying webbasedrnservices so that students do not have to unnecessarily comernto campus. Several years ago our online parking sales eliminatedrnthe need to stand in line to buy semester parking decals. Thisrnservice kicked off our e-commerce system, which now brings inrnnearly $1 million each month.rnIn general, the University is looking for ways to provide servicesrnto its students, faculty and staff that are independent of time andrnlocation and are more cost and time effective. This presentationrnwill outline our method for developing online services, show thernservices that are currently available and under development andrndiscuss some of the lessons learned developing web-basedrnapplications.