EXPLORATORY QUALITY DIMENSIONS OF DEPARTMENT LEVEL IN TAIWAN TECHNICAL HIGHER EDUCATION

摘要

This study tries to explore the quality dimensions at department level. With the perception of students as the valued customer in administrative service area, institution can implement the total quality management to match the customer satisfaction. Whereas students are recognized as stakeholder in academic area, department should focus on the students' learning experience to design for learning and plan for student career. Senge's (2000) generic model interrelating between the organizational architecture and the learning cycle was applied. To meet the standards of department evaluation, the indicators of TWAEA quality assurance mechanisms and Owlia and Aspinwal's dimensions of quality in higher education were compared. Influenced by the philosophy of quality management, the evaluation standards are emphasis greater on outcomes rather than process.