TASK CENTERED DESIGN AND PROTOTYPE OF AN APPOINTMENT ASSISTANT SYSTEM

摘要

Many medical clinics these days have to handle more and more patients with fewer staff. Unfortunately, this development increases waiting time as well as more pressure on the staff. In this paper, we provide 3 different prototypes of a novel appointment assistant system, which makes it easier for the staff to handle more patients and undertake tasks through automation are discussed. The new system would support primarily the nurses to help them organize their work efficiently and more clearly structured than before to save their time and alleviate their pressure. It will also lead to more satisfied patients, because the whole procedure would be less time consuming and they would get a faster response for an appointment than before.