Knowledge Management: Differing Ideals, Differing IT Implications

摘要

By reviewing the literature related to knowledge management,rnwe discuss the different concepts and dimensionsrninvolved in the subject, making it unreasonable torntalk about knowledge management as a single entity. Instead,rnwe would be better talking about different instancesrnor ideals of knowledge management, each of them withrnparticular characteristics and information technology implications,rnand ultimately a different firm outcome.