Establishing Quality Assurance Function in System Development

摘要

This study used a case study approach to explore the mechanisms to establish quality assurance function in a system development team. It is found that the presence of a formal quality assurance function facilitates the successful implementation of quality assurance activities, however, this approach carries large overhead, and requires significant change in people's perception towards quality assurance and the profession within the organization. On the other hand, integration of quality assurance responsibilities with normal system development activities facilitates team member control over quality issues, and therefore more effective in establishing quality assurance function within a project, especially when the project team only consists a small number of people.