Comparison of Technical Support for Open Source Software versus Proprietary Software

摘要

In this poster proposal we present results from an IMLSrnfunded research project to compare technical support forrnopen source software with proprietary software forrnIntegrated Library Systems (ILS). The complete researchrnproject is being carried in three phases over a period ofrnthree years, in this poster we present the overall project planrnand the results from the first phase of research. The posterrndescribes the project approach by presenting the completernproject plan and presents results from two survey conductedrnto identify expectations of librarians for technical support ofrnthe ILS that they use and then second survey was conductedrnto assess the effectiveness of the current technical supportrnmethods in solving the technical problems faced byrnlibrarians.