Told Employee to Pay Attention – How’s Your Incident Investigation Process Performing?

摘要

Injury prevention process improvement is an on-going challenge, and when combined withrnlimited resources, safety professionals should be continually exploring ways to improve existingrnprocesses. A key process to consider is incident investigation. For purposes of this paper,rnincident investigation is defined as the systematic course of action to help determine causation ofrnworkplace events leading to worker injuries or the circumstances that could have the potential torncause injury (near-miss). This paper will focus on the steps of investigating workplace eventsrnrather than the various techniques used to determine contributing or root causes. An overview ofrnthe workers’ compensation claim reporting task will also be presented. Although occupationalrninjury reporting and incident investigation have different objectives, both processes, whenrndeployed effectively, can supplement the quality and outcome of each task.