The telecommunications industry is the midst of rapid, accelerating change. Technology innovation continuallyfuels rapid changes in business processes. The Internet, with its technology, business and culturalimplications, is literally revolutionizing the core economics upon which business in the communications marketis based.To succeed in this fast paced dynamic market, NextGeneration (NextGen) comms carriers must not onlyaccommodate changing technology and market conditions, but must exploit these changes to theiradvantage. They must transform themselves by adopting the following NextGen e-Business Imperatives:1. Know and empower your customers2. Deliver high value3. Enable self-service4. Provision in real time5. Claim your share of e-commerce flow6. Deliver products without programming7. Exploit the Internet; don’t just accommodate itThese Business Imperatives are enabled by with the following e-Business Systems Characteristics:1. Enhanced services2. Customer access channel independence3. Internet-architected applications4. Common data model5. Zero-touch, end-to-end process integration6. Enterprise workflow7. Front office - back office integration8. Message-based external integration
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