IVR APPLICATION AS A VOICE BASED INFORMATION SERVICE FOR RURAL COMMUNITY (An Alternative Solution for Rural Economic Development in Developing Countries)

摘要

Indonesia is a country that has a lot of natural resources that are found in rural areas and most of Indonesianpeople live there. The improvement in telecommunication technologies that are combined with informationtechnologies recently has created many services, whose characteristics are not only for individual but also forcommunity needs. One of those services is IVR (Interactive Voice Response) which applies a computer andtelephone network; the computer contains any information accessed by users through telephone network. Byintegrating the existing infrastructure with IVR services, it is proposed to introduce a system providinginformation service for the rural community called RIRC (Rural Information Riched Community), a voice basedinformation service. The main objectives of developing RIRC are endeavoring the utilization oftelecommunication facilities to give rural community a more prosperous life and to give an opportunity for ruralcommunity to have more information source choices. This paper will discuss about RIRC system, the strategyto apply this service over the rural areas and possibility to enhance the system.