How Habermas' Action Types can Influence KBS Design and Use

摘要

Knowledge based systems encapsulate human expertise in such a way that the user may not only obtain expert advice but explore the know edge that led to it. This feature has enabled KBS to play a variety of roles, ranging from the traditional consultancy role to checklist, communication, training and knowledge refinement roles. These roles can be explained by Habermas' Typology of Action Types. This paper discusses how consideration of these actions might influence the design and construction of knowledge bases.