A Reverse Data-Centric Process Design Methodology for Public Administration Processes

摘要

There were two major bureaucracy reduction programs in Hungary that aimed at the digitization of public administration. The expected benefits of digitization are operations that are more efficient and of a higher level of services. Results of these programs are limited, partly due to the simple support of the existing processes with information technology. The paper proposes a data-centric process design methodology that builds on artifacts as a modeling concept. It is argued and shown based on an example that starting from the expected final artifact of a process and applying a systematic approach, better results can be achieved than with the traditional process-based modelling approach.