Digital Leadership Through Service Computing: Agility Driven by Interconnected System and Business Architectures

摘要

Digitization to support services is an evolving phenomenon in a service-driven economy. While initiation and infusion of digitization in services may be relatively easy, the appropriation of value from such digitization is difficult. The digitization of services, represented as service objects, has to be modular and configurable to support business agility in order to assess viability and create value. While modularization of service objects is well established in existing literature, its ability to support business agility is not explored in the literature. In this study, we propose a concept of digital leadership that links service objects, represented in a service system architecture designed to support digital services, with various components of a business architecture for business agility in a changing business and technology landscape. We provide a definition of service objects to represent digital services, its associated characteristics, and how these service objects contribute to business agility. The concept is applied to a patient room digitization case operationalized under the theme of a service robot.