The Last Man Standing: Metering Chicago

摘要

1.Word has spread! 1.Over 86,000 volunteers to date and program extended to 2017. 2.First time ever City is 50% metered. 2. People are saving money! 1.Avg. savings is over 50% to date. 3.People are saving water! 1.Customers say they pay more attention to their water use. 4.Effect of the economy. 1.people are looking for ways to save money. 2.however, no $ for a professional marketing campaign. 5.Huge IT and Operational changes were needed to make the process fast & effective. 1.Over 70,000 meters installed so far; exceeded 2014 goal of 15,000. 2.Work culture change - paperless, automated, website driven.