Time and Cost Optimization of Business Process Distribution Company Using Goal Programming

摘要

Often when a company is growing and just starting out the management team tend to make all the internal decisions, As the company reaches a certain size Standard operational procedure (SOP) is the important aspect to help the company to evaluate more than what they do now but also help the company to decide how to move forward. Having a standard operating procedure in place streamlines the process and management can accomplish more in optimizing time and cost, on business process of Return Material Authorization (RMA) which may not time and cost effective for the company which was about 2880 minutes with cost IDR. 348,242. In this research, the authors use Goal Programming to optimize time and cost. This approach improves the business process using analysis of multi objective problems. The results show that the time is reduced about 40% and the cost is reduced about 37%, which show improvement in the performance of the business process.