A Study on Factors Affecting Satisfaction of Junior Middle School Teachers Participating in Online Training

摘要

The Internet has brought unpredictable opportunities and challenges to education. Teachers shall update their knowledge base to meet the demands of instruction. Online training is an essential way for professional development of teachers. Compared with traditional training methods, online training can break the limits of time, space, and resources. However, recent surveys show that a number of teachers are not satisfied with the effects of online training, indicating that there are many deficiencies in online training. Teachers are main users of online training, and their satisfaction almost represents the quality of it. Therefore, we firstly build a model of factors influencing teachers' satisfaction online training, which is based on American Customer Satisfaction Index(ACSI) and characteristics of online training, and put forward six related hypotheses. Secondly, a questionnaire is designed on the basis of five variables(teacher expectation, teacher perceived quality, teacher satisfaction, teacher complaints and teacher loyalty), which is distributed to teachers from five schools in four cities. The collected data shows that perceived quality has a significant positive effect on teachers' satisfaction with online training. Finally, we put forward some advice on the basis of survey results to improve the quality of online training and teachers' satisfaction.