Firm-level Evidence of Business Value of IT - A Case Study

摘要

Information technology (IT) is an essential part of organizations and significant investments are made in IT. Despite investment and enormous improvements in IT, quantifying the business benefits and value generated by such investments has been a challenge not only for practitioners but also for the academic researchers. While extensive work has been done in developing theoretical frameworks relating to the business value of IT, challenges remain in implementing a practical model to derive business value generated by these investments at a firm level. Our work focuses on a practical unified model that integrates both resource based view concepts and competitive strategy perspectives to derive the IT business value generation and compare it using industry benchmarks. We use a case study approach to exemplify how firm level data can be utilized to provide such insights on IT business value.