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To Resolve a Technical Problem Through Conversation

机译:通过谈话解决技术问题

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摘要

In everyday life, as in work situations, problem solving is a situated, accomplished process. However, few studies aim at describing this process, taking its conversational developments and its logical accomplishment into account. This chapter proposes an analysis of such a process, using a theory called interlocutory logic. First, reasons explaining, in our point of view, the relatively few studies in this area are presented. Second, some elements of interlocutory logic are introduced. Third, an application of this theory is shown. It concerns a conversation of two experienced operators during shift changeover in a paper production company. The analysis, in taking into account the conversational process progressively, shows that these verbal exchanges permit a logical resolution of the problem and that rationality emerges from conversation. These results highlight that in situ accomplishment of rationality is a global interactive process, including semantic, conversational, and logical aspects.
机译:在日常生活中,如在工作情况下,解决问题是一个位于,完成的过程。然而,很少有研究旨在描述这一过程,以其对话发展及其逻辑成就考虑在内。本章建议使用称为中间逻辑的理论来分析此类过程。首先,在我们的观点来看,解释的原因,提出了该领域的相对较少的研究。其次,介绍了有些内部逻辑的元素。第三,显示了该理论的应用。它涉及两次经验丰富的运营商在纸生产公司转换期间对话。在考虑到会话过程的分析表明,这些口头交易所允许对问题的逻辑解决,并从谈话中出现了合理性。这些结果强调,原位完成合理性是全球互动过程,包括语义,会话和逻辑方面。

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