A Model of Co-ordination Support for Unanticipated Situations

摘要

A mayor drawback of today's workflow management approaches is their difficulty in responding adequately to unexpected events. In this paper, we model a social mechanism from which dynamic workflow adaptation emerges: self-interested actors laterally co-ordinate their activities in order to restore a desired process functionality. Finally, the architecture of an agent-based support system that assists flexible exception management is sketched.