Comprehensive Performance Measurement Systems on Procedural Fairness, Role Clarity and Managerial Performance

摘要

The purpose of this study is to examine the effect of comprehensive performance measurement systems (CPMS) on procedural fairness, role clarity and managerial performance in Indonesian Banking. This study survey managers from Banking in Palembang to collect the data. The findings show that the comprehensive performance measurement systems effect on procedural fairness and role clarity. The findings also show that procedural fairness and role clarity effect on managerial performance. Thus, the findings provide more information related to comprehensive performance measurement systems in banking sector in Palembang. The limitation of this research is just focused on banking sector. For future research, to investigate to other sectors such as manufacturing, government etc. The other limitation is the framework of this research only investigates several variables including procedural fairness, role clarity, managerial performance, and comprehensive performance measurement systems. The limitation of this research is that it cannot be generalized because it only examines the banking sector. This research also only examines CPMS, role clarity, procedural fairness, and managerial performance. Suggestions for further research can conduct research in other sectors besides the banking sector. Further research can also conduct research with other variables, namely organizational commitment, organizational culture etc.